FAQ

 


Q.  Where do you ship to?

A.  We currently only provide shipping within the U.S.


Q.  How do you ship?

A.  Deliveries are via USPS OR UPS (depending on package).

USPS Priority Mail:      (1-3 days)

USPS First–Class Maill:   (estimated 1-3 days)

UPS Ground: (1-5 business days)

UPS 2nd Day Air (2 business days)

Once we have shipped your order, you will receive a confirmation email with a tracking number.

 

*PLEASE NOTE: when placing an order, please ensure that your billing AND mailing address are correct.  Once your order has been placed, we cannot redirect packages.*


Q.  My order is wrong; what do I do?

A.  If your order is incorrect, please notify us immediately by filling out the contact form or emailing us directly at: boom@fashionassassin.com  with your order number.  We will get back to you with instructions on how to send back the order.


Q.  What is the return policy?

A.  We accept returns 7 days from the date of delivery.  Returns are accepted only on new, unworn, unused item/s.  Item/s must be in original packaging.  For exchanges, please fill out the contact form or email us directly at boom@fashionassassin.com with your order #.


Q.  How long will it take for my card to be refunded?

Once we have received your package, please allow 3 business working days for return processing.  When your refund is processed, you will receive an email notification.


Exchanges

We accept exchanges 7 days from the day of delivery.  Exchanges are accepted only on new, unworn, unused item/s.  Item/s must be in original packaging.  For exchanges, please fill out the contact form or email us directly at boom@fashionassassin.com with your order #.


Your question not listed here?

If your question isn't listed here, please email us directly at: boom@fashionassassin.com  or fill out the contact form and we'll get back to you as soon as possible.